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Grievances & Complaints

Submit Grievance Request to CAA

  • Last Updated 05 Jul, 2021
  • Service Type : E-Service
  • Service Mode : Online
  • Service Provider : Civil Aviation Authority
  • Service Classification : G2C, G2B
  • Topic : Business and Finance, Transportation
Intended Audience
Citizen: Parent, Business Owner, Employee
Resident: Parent, Employee


This service allows individuals and companies to submit an online grievance request to the Civil Aviation Authority (CAA) in the State of Qatar.

Online Instructions

  • Access the CAA website and click on "Appeals" from the "E-Services" menu under "Other Services".
  • Click on "Individual Appeals" or "Organization Appeals" if you are a company.
  • Fill out the required details in online form selected.
  • Attach a QID copy if you are applying as an Individual or the commercial register if you are applying as a company.
  • Attach any other documents that may support your case (Optional).
  • Declare that all the entered information is correct and agree to the terms and condition by ticking check-boxes near each sentence.
  • Click on "Submit".

Additional Information

Applicants are required to explain the matter of their grievance very accurately and clearly.

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