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Send Suggestions to Ashghal

  • Last Updated 12 Jan, 2021
  • Service Type : E-Service
  • Service Mode : Hybrid (Online and Offline)
  • Service Provider : Public Works Authority (Ashghal)
  • Service Classification : G2C, G2B, G2G
  • Topic : Employment and Workplace, Religion and Community
Intended Audience
Visitor: Student, Tourist, Business Owner
Citizen: Parent, Business Owner, Employee
Resident: Employee


Individuals, both citizens and residents, may send suggestions and ideas to the Public Works Authority “Ashghal” to improve its services and performance. 

The idea can be related to any of the services provided by Ashghal through its different sectors, namely Infrastructure Affairs, Building Affairs, Assets Affairs (Road & Drainage Operation and Maintenance), projects, and customer service, or any other area of business resulting in a benefit to a group of Individuals, a community, or the society at large.

Online Instructions

  • Login to Ashghal Customer Zone Portal and enter all the required information.
  • Fill in the online form, entering all the required information.
  • Attach any supporting documents, then click on “Submit”.

Additional Information

  • All suggestions are received via the customer interactive channels and entered into Ashghal customer relationship management system.
  • The suggestions are subject to an internally established process of assessment by subject matter experts inside Ashghal, and a decision is made, accordingly. Customers are later informed about the results; whether the suggestion is viable and will be implemented, or it is already in plan as part of the strategic road map of Ashghal, or it is invalid and cannot be implemented.
  • This service is available online around the clock.
  • For more information, please check the FAQ section on Ashghal website or call Ashghal Contact Center at 44951111


No fees are required for this service.

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