Skip Navigation Link
Accessibility
Now explore the Directory and other key content!
Select one to proceed.
Now explore the Media Center 10x faster!
Select one to proceed.
Send Suggestions to Ashghal
- Last Updated 12 Jan, 2021
- Service Type : E-Service
- Service Mode : Hybrid (Online and Offline)
- Service Provider : Public Works Authority (Ashghal)
- Service Classification : G2C, G2B, G2G
- Topic : Employment and Workplace, Religion and Community
Intended Audience
Visitor:Student, Tourist, Business Owner
Citizen:Parent, Business Owner, Employee
Resident:Employee
Description
Individuals, both citizens and residents, may send suggestions and ideas to the Public Works Authority “Ashghal” to improve its services and performance.
The idea can be related to any of the services provided by Ashghal through its different sectors, namely Infrastructure Affairs, Building Affairs, Assets Affairs (Road & Drainage Operation and Maintenance), projects, and customer service, or any other area of business resulting in a benefit to a group of Individuals, a community, or the society at large.
Online Instructions
- Login to Ashghal Customer Zone Portal and enter all the required information.
- Fill in the online form, entering all the required information.
- Attach any supporting documents, then click on “Submit”.
Additional Information
- All suggestions are received via the customer interactive channels and entered into Ashghal customer relationship management system.
- The suggestions are subject to an internally established process of assessment by subject matter experts inside Ashghal, and a decision is made, accordingly. Customers are later informed about the results; whether the suggestion is viable and will be implemented, or it is already in plan as part of the strategic road map of Ashghal, or it is invalid and cannot be implemented.
- This service is available online around the clock.
- For more information, please check the FAQ section on Ashghal website or call Ashghal Contact Center at 44951111
Fees
No fees are required for this service.
Was this service helpful?
Related Services
- Request Road Space Booking Permit for SkipCompanies and government entities may submit a request to the Roads Operations and Maintenance (O&M) Department of the Assets Affairs Sector at the Public Works Authority “Ashghal” to obtain a permit to place a skip on Ashghal network.
- Send Complaint to AshghalIndividuals, companies and government entities may submit their complaints to the Public Works Authority “Ashghal” due to their dissatisfaction with the partial or total failure in meeting customer expectations on standard of services provided or performance level.
- Send Notifications to AshghalIndividuals, companies and government entities may provide the Customer Service of the Public Works Authority “Ashghal” with information in the form of notifications from a customer, a group of customers or a community as a trigger to take the required corrective action.
- Request Inquiry from AshghalIndividuals, companies and government entities may request details or information related to all sectors and departments of the Public Works Authority “Ashghal”, including Infrastructure Affairs, Building Affairs, Assets Affairs (Road & Drainage Operation and Maintenance), Projects, and Customer Services.