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Licenses, Permits & Contracts

Request to Reissue Lost or Damaged Vehicle License

  • Last Updated 11 Jan, 2021
  • Service Type : E-Service
  • Service Mode : Hybrid (Online and Offline)
  • Service Provider : Ministry of Interior
  • Service Classification : G2C, G2B
  • Topic : Religion and Community, Transportation, Visas and Official Documents
Intended Audience
Visitor: Student, Business Owner
Citizen: Parent, Business Owner, Employee
Resident: Employee


This service enables individuals and establishments to submit a request to the Traffic Department at the Ministry of Interior (MOI) in order to issue a new vehicle license (Istimara) instead of the damaged or lost one.

Online Instructions

  • Login with your smartcard to MOI e-services portal.
  • Select “Traffic Services” then “Replace Lost/Damaged Vehicle License”.
  • Use “Vehicle Inquiry” page to inquire about details of owned vehicle(s) for the purpose of reissuing a lost/damaged vehicle license.
  • To inquire about all owned vehicles: Keep default option “My Vehicles” selected as it is, then click on “Next” to move to the “List of Vehicles” page, and click on the option button in front of the vehicle plate number for which a license is to be reissued instead of the lost/damaged one.
  • To inquire about a specific vehicle: Select the option button in front of “Specific Vehicle”, enter plate number and choose vehicle type, then click on “Next”.
  • Select service type (Lost Vehicle License/Damaged Vehicle License), then click on “Next”.
  • Use “Delivery Method” page to choose the method of receiving the new vehicle license (Traffic Department or Qatar Postal Services Company “Qatar Post”), then click on “Next”.
  • In case of selecting “Qatar Post” as delivery method, address fields are filled out, and the cell phone number should be registered in Metrash2.
  • After choosing all service requirements, the system displays all details selected by the user, including due fees.
  • Click on “Fee Payment” and complete the payment process using a bank card to receive the new license.

Additional Information

  • The user shall own a smart card to use the service.
  • This service can be obtained at any time.
  • This service is also available via Metrash2.
  • After successful payment, the user may visit the Traffic Department to collect the new license, in case of selecting “Collect from the Traffic Department” option, or wait for its delivery via Qatar Post.


Fees are calculated based on the replacement type and Qatar Post fees.

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