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Judiciary Services

Request to Appeal against Rejected Licenses or Rating Assessment of Hotel Establishment

  • Last Updated 19 Apr, 2021
  • Service Type : E-Service
  • Service Mode : Hybrid (Online and Offline)
  • Service Provider : National Tourism Council
  • Service Classification : G2B
  • Topic : Religion and Community
Intended Audience
Visitor:Business Owner
Citizen:Business Owner

Service Description

Establishments may submit a request to the National Tourism Council (NTC) to appeal against the rejected licenses or rating assessments for a hotel establishment.

Online Instructions

  • Log in to the NTC e-services portal using the credentials of the National Authentication System (NAS).
  • Choose the hotel establishment for which you want to place an appeal.
  • Attach the following documents:
    • Copy of commercial permit
    • Copy of commercial registration
    • Supporting documents (if any)
  • Confirm the accuracy of the entered data and submit the application for review.

Offline Instructions

  • Visit NTC Service Window.
  • Submit all the above-mentioned documents.

Service Center

Headquarters of NTC (Check Google Maps)

Additional Information

  • Applicant must be listed as either owner, partner authorized signatory for the hotel establishment on the commercial registration.
  • There may not be another open request of the same type.
  • Commercial registration must be valid for at least one day on the day of submission.
  • Commercial permit must be valid for at least one day on the day of submission.
  • Commercial activities required must be contained in the commercial registration and commercial permit.
  • Applicant’s QID must be valid at the time of application.
  • An appeal application may only be submitted for rejected license applications or because of rating evaluations.
  • An appeal application may be submitted against one decision for each establishment only once.
  • It is not possible to submit an appeal application against an NTC’s decision, after 30 days of receiving the notification of this decision.
  • In case NTC does not respond to the appeal application within 15 days of application receipt, the application shall be considered rejected.


No fees are required for this service.