Service Description

Establishments may submit a request to the National Tourism Council (NTC) to appeal against the rejected licenses or rating assessments for a hotel establishment.

Online Instructions

• Log in to the NTC e-services portal using the credentials of the National Authentication System (NAS).
• Choose the hotel establishment for which you want to place an appeal.
• Attach the following documents:
  • Copy of commercial permit
  • Copy of commercial registration
  • Supporting documents (if any)
• Confirm the accuracy of the entered data and submit the application for review.

Offline Instructions

• Visit NTC Service Window.
• Submit all the above-mentioned documents.

Service Center

Headquarters of NTC (Check Google Maps)

Additional Information

• Applicant must be listed as either owner, partner authorized signatory for the hotel establishment on the commercial registration.
• There may not be another open request of the same type.
• Commercial registration must be valid for at least one day on the day of submission.
• Commercial permit must be valid for at least one day on the day of submission.
• Commercial activities required must be contained in the commercial registration and commercial permit.
• Applicant’s QID must be valid at the time of application.
• An appeal application may only be submitted for rejected license applications or because of rating evaluations.
• An appeal application may be submitted against one decision for each establishment only once.
• It is not possible to submit an appeal application against an NTC’s decision, after 30 days of receiving the notification of this decision.
• In case NTC does not respond to the appeal application within 15 days of application receipt, the application shall be considered rejected.

Fees

No fees are required for this service.