Service Description

Companies, contractors or government entities may submit a request to the Drainage Operation and Maintenance Department of the Assets Affairs Sector at the Public Works Authority “Ashghal” to connect to the (TSE) Treated Water Network in order to provide treated water for industrial, cooling, irrigation, development, landscaping, fodder or non-human consumption purposes.

Online Instructions

• Login to Ashghal Customer Zone Portal and click on "Apply".
• Fill in the online form, entering all the required information.
• Attach the following documents:
  • Project Location Map.
  • Project Schedule (Optional).
  • Building Permit Approval.
  • CR Registration.
  • Signed Service Request Form in the relevant section.
• Click on "Submit".

Offline Instructions

• Download and fill in the paper form, then sign and stamp it in the relevant section before submitting it to Ashghal.
• Attach the above-mentioned required documents.

Service Center

• Ashghal Tower 1 - Ground Floor in Dafna (West Bay)
  Customer Zone of Salwa Road Branch in Wholesale Market Street

Additional Information

• The applicant shall comply with the terms and conditions of the service available on Ashghal website.
• This service is available online around the clock.
• For more information, please check the FAQs section on Ashghal website or call Ashghal Contact Center at 188 or 44951111.

Fees

Applicable fees are as follows:

• Constructing the Connection: Actual Cost.
• General Usage Per Cubic Meter: 25 dirhams.
• Fodder Usage Per Cubic Meter: 1 dirham.