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Request Inquiry from Ashghal

  • Last Updated 11 Apr, 2021
  • Service Type : E-Service
  • Service Mode : Online
  • Service Provider : Public Works Authority (Ashghal)
  • Service Classification : G2C, G2B, G2G
  • Topic : Employment and Workplace, Religion and Community
Intended Audience
Visitor: Business Owner
Citizen: Parent, Business Owner, Employee
Resident: Employee

Service Description

Individuals, companies and government entities may request details or information related to all sectors and departments of the Public Works Authority “Ashghal”, including Infrastructure Affairs, Building Affairs, Assets Affairs (Road & Drainage Operation and Maintenance), Projects, and Customer Services.

This service is aimed at enabling customer service agents to respond accurately and in a timely manner to the most common questions coming from customers through a detailed knowledge database.

Online Instructions

  • Login to Ashghal Customer Zone Portal and enter all the required information.
  • Fill in the online form, entering all the required information.
  • Attach any supporting documents, then click on “Submit”.

Additional Information

  • This service is available online around the clock.
  • Should an agent be unable to respond to a particular inquiry, he/she will get the required information and call the customer back to provide the correct answer to his/her inquiry. The agent will also update the knowledge database to benefit other customers.
  • For more information, please check the FAQs section on Ashghal website or call Ashghal Contact Center at: 188 or 44951111.


No fees are required for this service.

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