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Pets and Animal Services

Request Import Permit for Pet Fish and Marine Animals

  • Last Updated 11 Jan, 2021
  • Service Type : E-Service
  • Service Mode : Hybrid (Online and Offline)
  • Service Provider : Ministry of Municipality
  • Service Classification : G2C, G2B
  • Topic : Environment and Agriculture
Intended Audience
Citizen: Parent, Business Owner, Employee


Individuals and companies may submit a request to the Livestock Department at the Ministry of Municipality and Environment (MME) to obtain a permit for importing pet fish and marine animals, after ensuring that all health terms and importing requirements are met.

Online Instructions

  • Select user login type to “Health Certificate Service”, then enter the required details and click on “Login”.
  • Fill out the online form entering all the required information.
  • Attach approval of Protection and Wildlife Department (for some species).
  • Click on “Send”.

Offline Instructions

  • Visit the Customer Service Office at the competent municipality or a government services complex.
  • Provide original and copy of QID of customer and applicant.
  • Submit other above-mentioned documents.
  • Sign on terms and conditions of the service.

Service Center

  • Customer Service Offices in municipalities
  • Government Services Complexes

Additional Information

  • In case the competent employee submits a service request on behalf of the customer, s/he also receives all relevant SMSs.
  • It is possible to inquire about the status of the application (approval/ rejection/ fee payment) via Oun mobile app by enter the application number, in addition to printing the certificate.
  • The permit is issued according to the language (Arabic or English) selected to fill in the application.
  • The permit is valid for 30 days from the date of issuance.
  • This service requires one working day to be completed.
  • MME clarifies on its website the process plan of the service in detail.
  • For support, please call on the following numbers: 44261656 - 44263639.


No fees are required for this service.

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