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Certificates, Publications & Letters

Request Agent Certificate

  • Last Updated 11 Jan, 2021
  • Service Type : E-Service
  • Service Mode : Hybrid (Online and Offline)
  • Service Provider : General Retirement and Social Insurance Authority
  • Service Classification : G2C
  • Topic : Employment and Workplace
Intended Audience
Citizen: Parent, Business Owner, Employee


The General Retirement and Social Insurance Authority (GRSIA) provides this service to agents for pensioners and beneficiaries to request an agent certificate.

Online Instructions

  • Login to the Online Services Portal for Individuals using your Hukoomi credentials.
  • Select certificate type then fill out the online form entering all the required information.
  • Click on “Submit” to send your request.

Offline Instructions

  • Visit the Customer Service at GRSIA headquarters.
  • Request an Agent Certificate and provide any required information to get the service.

Service Center

Customer Service at GRSIA headquarters (Check Google Maps)

Additional Information

  • The applicant should be registered in Hukoomi.
  • This service requires one working day to be completed.
  • The service can be accessed from GRSIA mobile app.
  • You can get this service through the Customer Service from Sunday to Thursday from 7:00 am to 2:00 pm.
  • For any inquiries or assistance, please contact the Call Center at (183) which is available round the clock.


No fees are required for this service.

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