Skip Navigation Link
close

For whom are you looking for services?

Visitor

  • Student Visitor
  • Tourist Visitor
  • Business Owner Visitor

Citizen

  • Parent Citizen
  • Business Owner Citizen
  • Employee Citizen

Resident

  • Parent Resident
  • Employee Resident
Now explore services 10x faster. Is this easy to understand?

Is this easy to understand?

Close
Must Knows

Replying to Feedback and Complaints on Social Media Platforms of Ministry of Municipality and Environment

  • Last Updated 23 Jun, 2021
  • Service Type : E-Service
  • Service Mode : Online
  • Service Provider : Ministry of Municipality and Environment
  • Service Classification : G2C
  • Topic : Environment and Agriculture
Intended Audience
Citizen:Parent, Business Owner, Employee
Resident:Parent, Employee

Service Description

The Ministry of Municipality and Environment (MME) receives complaints, reports, inquiries or service requests via social media platforms.

A specialized team from the Unified Call Center is committed to monitoring the different remarks received via the social media platforms, forwarding them to the concerned departments, preparing and reviewing the replies before sending them to the Public Relations; interaction with the public is made via the social media platforms, in coordination with the Public Relations Department.

Additional Information

  • Replying to comments on social media platforms requires three working days, whereas complaints on social media platforms that need inspection require five working days.
  • MME clarifies on its website the process plan of the service in detail and in the form of a work plan.

Fees

No fees are required for this service.

Was this service helpful?