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Must Knows

Replying to Feedback and Complaints on Social Media Platforms of Ministry of Municipality

  • Last Updated 26 Oct, 2022
  • Service Type : E-Service
  • Service Mode : Online
  • Service Provider : Ministry of Municipality
  • Service Classification : G2C
  • Topic : Environment and Agriculture
Intended Audience
Citizen: Parent, Business Owner, Employee
Resident: Parent, Employee

Service Description

The Ministry of Municipality (MOM) receives complaints, reports, inquiries or service requests via social media platforms.

A specialized team from the Unified Call Center is committed to monitoring the different remarks received via the social media platforms, forwarding them to the concerned departments, preparing and reviewing the replies before sending them to the Public Relations; interaction with the public is made via the social media platforms, in coordination with the Public Relations Department.

Additional Information

  • Replying to comments on social media platforms requires three working days, whereas complaints on social media platforms that need inspection require five working days.
  • MoM clarifies on its website the process plan of the service in detail and in the form of a work plan.


No fees are required for this service.

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