Skip Navigation Link
close

For whom are you looking for services?

Visitor

  • Student Visitor
  • Tourist Visitor
  • Business Owner Visitor

Citizen

  • Parent Citizen
  • Business Owner Citizen
  • Employee Citizen

Resident

  • Parent Resident
  • Employee Resident
Now explore services 10x faster. Is this easy to understand?

Is this easy to understand?

Close Button
Must Knows

QU Student Complaints System

  • Last Updated 28 Dec, 2020
  • Service Type : E-Service
  • Service Mode : Hybrid (Online and Offline)
  • Service Provider : Qatar University
  • Service Classification : G2C
  • Topic : Education and Training
Intended Audience
Citizen:
Resident:Parent

Description

Qatar University (QU) is committed to a policy of fair treatment for its students/faculty/staff in their relationships with each other as well as other members of the University community. The purpose of this policy is to establish the procedure for submitting any complaint.

Thus, the QU community can easily submit a complaint, whether it is an academic or non-academic one, through the Student Complaints System on myBanner Self-Service.

The Office of Vice President for Student Affairs has a commitment to ensuring that all complaints are resolved using a clear, fair and reliable management process. The University treats complaints seriously and ensures all processes are clear, prompt, confidential and fair to all parties.

Online Instructions

  • Visit Qatar University's My Banner Self-Service System.
  • Click on "Enter Secure Area", then sign in using your email and password.
  • Select "Student Services", then "Student Complaints System".
  • Select "Submit a Complaint".
  • Select a term, then click "Submit".
  • Read the complaint policy
  • Select the Complaint type and whom its against.
  • Enter the complaint details, and click "Submit Application".
  • Acknowledge reading the complaint policy, and click "Submit Application".
  • You will receive an e-mail that your complaint has been submitted successfully.

To check the complaint status

  • Select "Student Services", then "Complaint System".
  • Select "Check Complaint Status".

To re-appeal complaint

  • Select "Student Services", then "Complaint System", then "Complaint Re-appeal".
  • Write the complaint code, and click "Get Complaint Details".
  • Write the appeal details, then click "Save".

To withdraw or delete a complaint

  • Select "Check Complaint Status" and click on the required complaint then click "Withdraw from Selected Complaint ".
  • Select "Check Complaint Status", then "Withdrawal Complaint".

Additional Information

Was this service helpful?