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Security Services

Incident Response

  • Last Updated 19 Apr, 2022
  • Service Type : E-Service
  • Service Mode : Online
  • Service Provider : Ministry of Communications and Information Technology
  • Service Classification : G2C, G2B, G2G
  • Topic : Business and Finance, Communications and IT, Employment and Workplace
Intended Audience
Citizen: Parent, Business Owner, Employee
Resident: Parent, Employee

Service Description

Qatar Computer Emergency Response Team (Q-CERT) at the Ministry of Communications and Information Technology (MCIT) provides this service to everyone to minimize the risks associated with information security incidents. Q-CERT's Incident Response service provides the capability to address and respond to security incidents that may occur as a result of using technology.

If an information security incident occurs in the State of Qatar, anybody can approach Q-CERT to take advantage of its expertise in handling such incidents and minimize any damage that may result from the incident. 

Q-CERT has a systematic, focused and coordinated approach to respond to information security incidents and can provide entities with a roadmap to build an effective incident response capability.

Q-CERT is easily accessible on a 24/7 basis on phone, email and internet (refer to Incident Response Guidelines). Upon request, Q-CERT can help you respond to a security incident and guide restoration through effective analysis.

Through its international collaborations, Q-CERT, along with regional computer emergency response teams, can provide faster responses if the attack has originated from outside the State of Qatar. With Q-CERT's help, various entities can respond quickly and effectively to information security incidents, thereby reducing losses, and working on the restoration of normal operations as soon as possible.

Online Instructions

  • Select this service from the list of services that are at the bottom of Q-CERT homepage. 
  • Click on the "Request for This Service" button. 
  • Fill all required information.
  • Provide information on an incident.
  • Enter the code in the image.
  • Click on "Submit." 

Additional Information

  • Following the Incident Response Guidelines is required.
  • Upon requesting the service, advisory, consultant, or direct intervention based on criticality level determined by Q-CERT is ensured.
  • You may also report an incident to Q-CERT by phone on the number +974 44933408 or by sending an email to incidents@qcert.org.

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