This free-of-charge service, provided by Qatar Financial Centre Regulatory Authority (QFCRA), offers a fair and independent dispute resolution mechanism between clients and companies authorized to operate at Qatar Financial Centre (QFC), through the Customer Dispute Resolution Scheme (CDRS).
CDRS covers financial services such as financial planning and advice, investments, general insurance, life insurance, banking, collective funds and trustee services.
The maximum compensation that can be awarded by CDRS if a complaint is upheld is QR 400,000.
CDRS is a process you should only resort to after you’ve tried to resolve a dispute directly with one of QFC authorized firms that provided the financial product or service (including insurance or investments) you’re unhappy with.
CDRS is a simple and quick alternative to going to court. You don’t need to obtain legal advice when you make a complaint, unless you want to. If you choose to use a lawyer or adviser, you will need to pay for their services yourself.
To submit a complaint, you should raise it directly to the company that provided the product or service, and request a dispute resolution through the company’s internal dispute resolution mechanism. If you are not satisfied with the company's response, you can complain to the CDRS within four months after receiving the firm's final response, through sending an email on email@example.com, or submitting the CDRS e-form explained below.