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Inquiries, Consultations & Suggestions

Contact Us (For Individuals)

  • Last Updated 11 Jan, 2021
  • Service Type : E-Service
  • Service Mode : Hybrid (Online and Offline)
  • Service Provider : General Retirement and Social Insurance Authority
  • Service Classification : G2C
  • Topic : Employment and Workplace
Intended Audience
Citizen: Parent, Business Owner, Employee
Resident: Employee


The General Retirement and Social Insurance Authority (GRSIA) provides this service to individuals to enable them to send their complaints and suggestions, as well as request information online.

Online Instructions

  • Enter the necessary information including the personal details.
  • Select the Request Type (Suggestion, Technical Support, Complaint, or Inquiry).
  • Enter all the necessary details of the request.
  • Click on "Submit" button to submit the request.

Offline Instructions

  • Visit the Customer Service at GRSIA headquarters.
  • Provide the required information to get the service.

Service Center

Customer Service at GRSIA headquarters (Check Google Maps).

Additional Information

  • The service can be accessed from GRSIA mobile app.
  • You can get this service through the Customer Service from Sunday to Thursday from 7:00 am to 2:00 pm.
  • For any inquiries or assistance, please contact the Call Center at (183) which is available round the clock.


No fees are required for this service.

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