Service Description

Individuals and companies may submit a request to the Livestock Department at the Ministry of Municipality (MoM) to obtain a permit for importing animal products and waste, after ensuring that all health terms and importing requirements are met.

Online Instructions

• Select user login type to “Health Certificate Service”, then enter the required details and click on “Login”.
• Fill out the online form entering all the required information.
• Attach approval of the Protection and Wildlife Department for some species.
• Click on “Send”.

Offline Instructions

• Visit the Customer Service Office at the competent municipality or a government services complex.
• Provide original and copy of QID of customer and applicant.
• Submit other above-mentioned documents.
• Sign on terms and conditions of the service.

Service Center

• Customer Service Offices in municipalities
• Government Services Complexes

Additional Information

• In case the competent employee submits a service request on behalf of the customer, s/he also receives all relevant SMSs.
• It is possible to inquire about the status of the application (approval/ rejection/ fee payment) via Oun mobile app by enter the application number, in addition to printing the certificate.
• The permit is issued according to the language (Arabic or English) selected to fill in the application.
• The permit is valid for 30 days from the date of issuance.
• This service requires one working day to be completed.
• MoM clarifies on its website the process plan of the service in detail.
• For support, please call on the following numbers: 44261656 - 44263639.

Fees

No fees are required for this service.