The State of Qatar has ranked second at the level of Arab countries on the Government Electronic and Mobile Services (GEMS) Maturity Index 2020, among 15 Arab countries covered by a report issued recently by the United Nations Economic and Social Commission for Western Asia (ESCWA).
GEMS indicator aims to measure the maturity of government services provided through the portals and mobile applications in the Arab region and provide an indicator that can be used by decision and policy makers to bridge the gap in most of the international indicators by comparing the year-on-year national performance. The index also allows comparison between various countries in e-services transformation, in addition to comparing the performance of various entities. The evaluation process is based on three main pillars: service availability and sophistication, service use and satisfaction, and public outreach.
Commenting on the news, Acting Assistant Undersecretary of Government Information Technology at the Ministry of Transport and Communications (MOTC), Ms. Mashael Ali Al-Hammadi, said: “The e-Government Steering Committee, chaired by MOTC, has, since its inception, been embracing a fast-paced digital transformation and enabling advanced technology; digital transformation plans have been developed and their execution overseen in collaboration with government entities nationwide, aiming to achieve the objectives of Qatar Digital Government Strategy, and this achievement is the culmination of significant efforts and concerted action by various government entities for developing and launching digital services.”
She added: “We will continue to move forward with digitally transforming the services and institutional modernization and development as well as bolstering the themes of Qatar’s Second National Development Strategy (2018-2022) by capacity incorporation, fostering institutional values to improve the services provided to individuals and businesses, increasing government administration efficiency and effectively deploying the information technology for public service, thus enhancing the national vision for building a knowledge-based economy in line with Qatar National Vision 2030”.
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