Qatar Airways (QA) has launched a new commercial policy to provide customers with maximum flexibility to suit their travel plans. According to this policy, passengers that have booked or will book flights for travel up to 30 June 2020 will be offered the flexibility to change their travel plans free of charge by altering the dates of their booking or exchanging their ticket for a travel voucher valid for one year. Both changes apply up to three days prior to departure.
This new policy comes to help passengers enjoy the maximum comfort and flexibility levels when booking their tickets in the coming period, given the spread of Coronavirus (COVID-19) and its impact on the international travel sector.
QA Group Chief Executive, Mr. Akbar Al Bakar, said that maintaining the safety, security, and health of passengers and employees is QA's highest priority, and in spite of applying the highest standards of hygiene across all operations, QA recognizes that some passengers may wish to alter their existing travel plans. He added that this new commercial policy, alongside QA's robust hygiene practices and safety record, would hopefully allow passengers to travel with confidence.