The Ministry of Transport and Communications (MOTC) has received a group of students and administrative personnel from Doha Institute for Graduate Studies, and briefed them on the latest developments of the digital government in the State of Qatar. In the beginning, Ms. Mashael Ali Al-Hammadi, Acting Assistant Undersecretary of Information Technology Affairs at the Ministry of Transport and Communications (MOTC), welcomed the guests and urged them to ask questions and evaluate the digital projects of the Government of Qatar.
In a presentation made to the attendees, Ms. Aljazay Saleh Al-Sulaiti, Acting Director of E-Government Programs and Standards and Acting Director of E-Government Portal Department, said Qatar Digital Government Strategy seeks to achieve several goals, including improving government services, improving the efficiency of government administrative operations, increasing transparency and opening digital government to the public.
Al-Sulaiti explained to the guests that Qatar Digital Government 2026 strategy is expected to be more responsive to national perspectives, to make the technology sector more effective in the country, employ more artificial intelligence technologies, use data as a national and strategic resource, improve the quality of e-service delivery, focus on adopting modern and innovative technologies and make the governance framework in the digital government environment more flexible and innovative.
Al Sulaiti also highlighted the achievements of Qatar Digital Government Strategy 2020, including the launch of 1,300 e-services, the cumulative achievement of 300 million electronic transactions, the completion of more than 42 mobile apps, as well as the provision of 600 million Qatari riyals from systems contracts and joint services until 2020, among many others.
Regarding the projects supporting the implementation of the strategy, Yousuf Yacoub Al-Sahlawi, Planning Researcher at the e-Government Programs and Standards Department, spoke about Qatar Digital Government Training Program (QDGTP), pointing out that the Ministry trained the employees of 94 government entities within QDGTP 2016-2019, and the achievements of the program include holding more than 400 training courses, establishing eight training centers and completing seven technological partnerships.
He added that the main objectives of e-government standards and policies are to improve policy efficiency, make adjustments to keep pace with the ongoing developments in information technology, contribute to the implementation of Qatar Digital Government Strategy for government agencies, and support the focus of the National Development Strategy 2018-2022 for incorporating capacity and institutional values in order to achieve institutional excellence, as well as build effective mechanisms for efficient and transparent public services in line with Qatar National Vision 2030.
Mr. Salman Mohammed Bastaki, Acting Section Head of e-Government Services, spoke about the projects of shared government applications and the development stages of Qatar e- Government Portal - Hukoomi from 2008 to 2021. He also provided a full explanation of Hukoomi NextGen project, and the detailed information the Portal provides on how to apply for services, whether paper or electronic. He also pointed out to the categorization of public persona and, in turn, the content, in terms of news, events, services, and other types of content, according to the different categories and topics. He further noted that such development will contribute to speeding up the pace of digital transformation and unification of the structure of digital service systems, in addition to the direct linkage between government agencies.
Eventually, Ms. Salha Hamad Al Muhannai, In-Charge of Government Infrastructure Operation Department, explained the features of government infrastructure projects aimed at increasing the efficiency of administrative operations and the use of joint applications in government agencies, improving user experience and enhancing efficiency by establishing "building blocks" for electronic services. These joint services include the National Authentication System, Government e-Correspondence System, Government Data Exchange, Media Analytics Service and Government Contact Center.
With regard to the Government Contact Center, she explained that it was the first line of support for all government agencies and services, with approximately 800 staff members speaking nine different languages, including sign language, 24/7.