HE the Dr. Abdulla bin Abdulaziz bin Turki Al Subaie, Minister of Municipality, discussed the achievements and future plans for the development of municipal services provided to the public. He also reviewed the objectives of creating the Customer Service Department and the Unified Call Center in accordance with Emiri Resolution No. (11) of 2019 on the organizational structure of the Ministry, which is one of the important departments that provides its services to the public 24 hours a day, seven days a week.
He said: "We always strive to raise the level of the ministry services provided to the public, raise the efficiency of its administrative operations and increase the level of transparency and community participation. To achieve this, the Ministry participates in implementing the Qatar e-Government Strategy 2020, and has also worked on developing a plan that takes into account future challenges and aims to increase the level of customer satisfaction, implement international standards and distinguished best practices, and develop and improve public services".
Regarding the ministry’s achievements in the field of e-services, the Minister of Municipality said: "The outcome of electronic transactions during the year 2021, reached one million and 151 thousand and 366 transactions for all its affiliated sectors, including (426,101) transactions submitted via the website, and (235,493) transactions via Oun application on smart mobile devices, (436,263) through the unified call center and customer service offices, (47,778) transactions through the electronic inspection system, (5,731) transactions through the phone self-service, and (47,778) transactions via inspection devices".
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