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Communications and ITReligion and Community

MOTC: Government Contact Center receives 3.3 million calls

20 Apr, 2021 10:23 AMAl Raya NewspaperIntended Audience
Citizen: Employee
Resident: Employee

News Details

The Ministry of Transport and Communications (MOTC) revealed that the Government Contact Center received (3,354,729) million calls during the first quarter of this year, as part of its services that cover various sectors, including health, education, trade and business, and aims to support government agencies to activate digital transformation.

The statistics announced by the Ministry showed that the center received (1,014,562) million calls during the month of January, and (1,016,353) million calls during the month of February, bringing the number to (1,323,814) calls during last March, as the Government Contact Center works 24 hours all week days, and receives great support from the Ministry to provide support services to the public and communicate with customers.

The Ministry said that the Government Contact Center provides its services in 8 different languages around the clock, covering the various sectors operating in the country, and 34 government agencies are linked to the center, covering various sectors, most notably the health sector, the educational sector, and trade and business sector.

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