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Communications and IT

CRA Announces Resolution of 95% of Telecom Complaints and Inquiries

15 Mar, 2021 09:34 AMAl Raya Newspaper, Gulf TimesIntended Audience
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News Details

Communications Regulatory Authority (CRA) has disclosed that it received 1,303 complaints and inquiries from consumers about telecom services in the State of Qatar, since CRA has published the resolution results of telecom consumers' complaints received in 2020. This coincides with World Consumer Rights Day that is marked on 15th March every year.

According to data, CRA evaluated the complaints based on a set of criteria to determine their validity to CRA's complaint process requirements. CRA said that 696 were valid complaints, and it resolved 95% of the total complaints and inquiries received. As regards the remaining complaints, CRA is continuing to work with Ooredoo Qatar and Vodafone Qatar to finalize the investigation of these complaints. 

Ms. Amal Salem Al-Hanawi, director of the Consumer Affairs Department at CRA, said: "One of CRA's responsibilities is ensuring to balance between consumers' and telecom service providers' rights, and this various aspects. This begins with issuing the needed regulatory instruments to regulate the sector effectively, monitoring the service providers' compliance and the quality of telecom networks and services provided to consumers, enhancing the sustainable competition between service providers to ensure the provision of innovative and high-quality services. Finally, consumers' complaints are resolved if not resolved by the telecom service providers or if consumers are not satisfied with the provided resolution."

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