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Government Website and e-Services Framework

Last Updated on 27 Apr, 2022


Government websites are the gateway to information and services to the public. Increasing number of users visit a government website to get information about the agency, its services and also avail services online. Digital Government 2020 Strategy stipulates the objective of having 100% government services available online while aiming at 80% of all services transactions to be performed online. It is, therefore, pertinent that the websites of all government agencies are designed and organized in a way that makes it easier for the users to navigate through different websites and perform transaction online in order that the above objectives are achieved. The Government Website and e-Services Framework defines a set of standards and best practice guidelines for the overall design of government websites and e-Services to address the above need.