Government websites are the gateway to information and services to the public. Increasing number of users visit a government website to get information about the agency, its services and also avail services online. Digital Government 2020 Strategy stipulates the objective of having 100% government services available online while aiming at 80% of all services transactions to be performed online. It is, therefore, pertinent that the websites of all government agencies are designed and organized in a way that makes it easier for the users to navigate through different websites and perform transaction online in order that the above objectives are achieved.
The Government Website and e-Services Framework defines a set of standards and best practice guidelines for the overall design of government websites and e-Services to address the above need. The objective of the Framework is to assist in:
This Framework has been approved and issued by the e-Government Steering Committee in April 2015 for compliance by all Government Agencies.