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Qatar Digital Government

08 Aug, 2022
Topic: Communications and IT, Employment and Workplace
Intended Audience
Citizen: Parent, Business Owner, Employee
Resident: Parent, Employee

Qatar Digital Government

As part of its tireless efforts to serve the Qatari community, and due to its realization of the importance of technology in translating these efforts into tangible reality, the Qatari government draws up its plans towards digital transformation. Accordingly, it adopts the latest technologies employed to enhance government capabilities, facilitate communication between it and various segments of society, and raise the transparency level.  

In the light of the progress witnessed nowadays, governments and institutions all over the world are providing more and more information and services online, as well as automating their own processes to offer value to customers, help spur economic development, and create more interactive relationships with the people they serve. As e-Government efforts expand, the demand for more user-friendly, “anytime, anywhere” access to government and its services will continue to increase.

For this purpose, ministries across Qata's government have joined together to accelerate e-Government initiatives, thereby in late 2013, Qatar Digital Government was placed as a priority. In addition, the Steering Committee for Qatar Digital Government was formed to achieve this priority. 

The Ministry of Communications and Information Technology (MCIT) chairs this Committee, which is composed of a number of the largest ministries in the State of Qatar, to handle the tasks of developing and directing the activities of implementing Qatar Digital Government strategy at the country level. The efforts of the Steering Committee resulted in the development of Qatar Digital Government 2020 Strategy.

Qatar Digital Government seeks to provide a better life for the community by allocating technology to offer innovative solutions that meet the needs of the public quickly and utilizing the tools needed by employees in government entities to provide distinguished, effective services on a global level.

All ministries in Qatar are joining forces to work together to accelerate Qatar Digital Government initiatives, in an effort to increase the efficiency and effectiveness of government entities, enable them to be closer to the public, individuals, and institutions, and make them more focused on the public’s service and comfort.

Complementing the efforts made over the past years, Qatar Digital Government seeks to achieve three main goals.  These include providing better services to individuals and companies, enhancing government administration efficiency, and enabling more openness for government performance through more effective participation by citizens and residents.

Qatar Digital Government brings many benefits to individuals and the country in general, working to save time and expenses, improve the quality of services, provide safer and more innovative services, increase production rates, and improve the experience of accessing data.

Roles of the Information Technology Sector in Charge of Qatar Digital Government

The Information Technology Sector at MCIT is responsible for the initiative of Qatar Digital Government to support digital transformation in the government sector, in line with Qatar Digital Government 2020 Strategy. This is in order to make Qatar's government closer to the public and more focused on its service and comfort. Therefore, it enhances the interaction of the government sector with citizens, residents, and business organizations through high-quality digital services, as well as allows citizens to better interact with government entities and government executives to access information and tools that enhance the informed decision-making process. Three departments fall under the Information Technology Affairs Sector to carry out several tasks related to Qatar Digital Government and other initiatives: 

The E-Government Portal Department is responsible for:

1- Developing a detailed plan for the development of electronic services at government entities.
2- Building and managing the formal E-Government Portal on the internet.
3- Enhancing the quality and efficiency of electronic services and linking them to different communication channels.
4- Promoting the principle of E-Participation between government entities and the public.
5- Coordinating and supervising the awareness campaigns that target different segments of society to enhance the use level of electronic governmental systems and services through advanced technology.
6- Ensuring the provision of Government services electronically, to the public at all times through different communication channels, in an effective and fair way to all.
7- Measuring the level of public satisfaction, the benefits of government sector services, and working to improve the services.
8- Communicating with government entities, and providing the necessary support to enable them to make the most of shared services that can be used by the government entities.

The E-Government Programs & Standards Department is responsible for:

1- Developing the overall strategy for e-government in the State and providing leadership, direction and supervision for the electronic transformation operations at governmental entities level.
2- Developing the technological infrastructure development plan of linking networks between government entities, data centers and joint computer services and overseeing their implementation.
3- Identifying strategic initiatives that achieve a high level of integration in the government's measures and contribute to the development of government services, and providing oversight, coordination and necessary follow-up of their implementation.
4- Overseeing the implementation of plans and projects of e-government in coordination with ministries and government entities.
5- Development of joint information systems services, including administrative systems, e-mail services, electronic Instant mail, electronic archiving, electronic payment and documentation portal and decision support systems.
6- Developing the integration of information systems and databases among different government entities to serve e-government operations.
7- Follow-up of the performance of government entities and measuring their evolution according to the general strategy for e-government.
8- Developing the controls for maintaining the security of government websites and e-systems and following-up the government entities' commitment to them.
9- Proposing legislation, policies and necessary standards for the information systems and e-government transactions and services to enable government agencies to implement the electronic transformation.
10- Developing the structural framework, policies and standards for implementing information technology projects, its management and security and providing electronic services and knowledge management in accordance with best international practices.

The Government Infrastructure Operations Department is responsible for:

1- Supporting and operating the linking networks, electronic systems, Government Data Center, Government Contact Center, other technological infrastructure and information shared services of government entities.
2- Supporting and operating information systems operations, electronic portals, common databases and applications and maintaining the performance level of operations.
3- Legalizing the use of systems and software through government framework agreements.
4- Ensuring the protection of the technological infrastructure for e-government programs of any breakthroughs, in coordination with the administrative units and the concerned parties.

Organizational Structure of the Information Technology Sector

As illustrated below, you can view the names of the concerned executives in the Information Technology sector, including:
  • Ms. Mashael Ali Al Hammadi: Acting Assistant Undersecretary of Information Technology
  • Ms. Aljazay Saleh Al Sulaiti: Director of E-Government Programs & Standards and Acting Director of E-Government Portal Department
  • Ms. Salha Hamad Al Muhannadi: In-Charge of Government Infrastructure Operation Department