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Hamad International Airport (HIA)

07 Sep, 2020
Topic: Transportation
Intended Audience
Visitor: Student, Tourist, Business Owner
Citizen: Parent, Business Owner, Employee
Resident: Parent, Employee

Hamad International Airport (HIA)

Hamad International Airport (HIA) is Qatar’s new airport, opened in 2014 next to the city of Doha and the glittering Arabian Gulf. The architecturally stunning, supremely efficient and truly welcoming airport is a genuine gateway to the world, serving over 360,000 flights and 30 million passengers every year.

Hamad International Airport promises to redefine the way its passengers experience one of the world’s most rapidly developing business and travel destinations. Located conveniently within an eight-hour flight for more than two-thirds of the global population, HIA is ideal for business or leisure travelers. Strategically located between the world’s established and emerging financial centers, Doha is the ideal hub for both business and leisure travel.

The new airport is currently the home of five-star airline Qatar Airways, which has been operating out of Doha International Airport for 17 years. The fastest growing carrier believes that the move will offer passengers ‘a new standard at international level.

HIA has unparalleled operational efficiency with frequent flight schedules, quick connection times and efficient passenger and cargo processing. It features advanced airport operating systems in all areas of security, safety, aviation technology, facilities and passenger convenience.

Ensuring all aircrafts land and take off safely, HIA’s state-of-the-art air navigation, radar and communication equipment is housed in its magnificent, crescent-shaped air traffic control tower, which sits between two parallel runways. The tower provides visitors with an unmistakable welcome to Qatar and the Middle East.

HIA offers passengers an airport experience that is different and thought-provoking. It hosts permanent and temporary art exhibitions to celebrate the region’s heritage and culture.

Located exactly where east meets west, HIA can connect you to countless cities around the globe – swiftly, smoothly and seamlessly.

HIA is a candidate for SKYTRAX ‘World’s Best Airport’ award, and aspires to maintain its leading position among global airports. The award is one of the most distinguished honours in the airport industry, and regarded as a benchmark of quality, assessing customer service and facilities across more than 550 airports.

Over the past few years, Qatar’s international airport has moved up the SKYTRAX ‘World’s Best Airport’ rankings, jumping to the third position in 2020. This is a testament to the airport’s visionary and innovative approach, implementation of passenger-empowering technologies and multi-dimensional lifestyle offering, making it the airport-of-choice for global travellers.

In 2020, the COVID-19 pandemic has impacted the aviation industry, passenger traffic, air cargo demand and much more. In response to these unprecedented challenges, Qatar’s award-winning airport implemented stringent health and safety measures, acquired the latest technologies to optimise operations, while prioritising passenger and staff well-being. These comprehensive measures allowed HIA to keep its doors open throughout the worst months of the pandemic, ensuring families across the globe were reunited, and essential goods were delivered.

HIA transformed the airport experience by introducing advanced technological solutions such as fully autonomous disinfectant robots, thermal smart screening helmets, and ultraviolet baggage disinfection tunnels. To safeguard the well-being of travellers and airport staff, HIA introduced  innovations such as contact-free self-check-in and transfer security screening, allowing passengers to move through key touchpoints with minimal physical contact.HIA is increasingly being recognised for its 5-star passenger experience and operational excellence, affirming its role as a gateway to Qatar while making Qatar a preferred destination for travellers. The airport’s uncompromising efforts in enhancing its airport experience have resulted in significant accolades. HIA is the first airport in the Middle East and Asia to receive a 5-Star COVID-19 Airport Safety Rating by SKYTRAX, the first entity in the world to achieve independent certification from British Standards Institution (BSI) for its implementation of COVID-19 Aviation Health Safety Protocols, and the first airport in the Middle East to receive the ISO 22301:2012 Business Continuity Management System Certification by BSI.

The airport is currently undertaking an expansion project to strengthen Qatar’s position as a global hub and cater to Qatar’s thriving economic diversification and growth resulting from the success of its national carrier, Qatar Airways. Focused on increasing capacity and its multi-dimensional facilities, the expansion project is set to increase HIA’s capacity to more than 53 million passengers annually by 2022, and the next phase, which will commence after the 2022 FIFA World Cup Qatar™, will increase HIA’s capacity to more than 60 million passengers per year. HIA’s expansion will also create thousands of job opportunities in Qatar, allowing the country to achieve its goals as part of the Qatar National Vision 2030.

HIA designed to meet and exceed the expectations of today’s global travellers, Qatar’s airport is a diverse lifestyle destination of its own, integrating a world-class art collection, contemporary shopping and dining options, as well as splendid entertainment and relaxation facilities.

HIA and its award-winning partner, Qatar Duty Free, continue to create unforgettable and unique retail experiences for travellers. Through HIA’s lifestyle offering, passengers receive a lasting impression of Qatar’s modern and authentic hospitality that reflects the country’s heritage and culture.